Support

Product access, delivery, and documented-use support

CrossingKey Intelligence provides support for verified digital-delivery and product-access issues, including:

• Missing, corrupted, or inaccessible files
• Download-link and order-access problems
• Confirmed delivery errors
• Questions covered by the product’s included documentation

Before you contact support

Please complete these checks first:

1. Confirm the email address used at checkout.
2. Review spam, promotions, and filtered folders.
3. Open the original Shopify download link from your order email.
4. Confirm your device can open the listed product formats, such as ZIP, PDF, Markdown, CSV, or spreadsheet files.
5. Review the included README, documentation, and known-limitations materials where provided.

What to include

To help resolve the issue efficiently, include:

• Order number
• Checkout email address
• Product name
• A concise description of the issue
• Any visible error message or relevant screenshot

For your protection, never send passwords, payment-card data, API keys, seed phrases, recovery codes, or other private credentials.

Support boundaries

Digital-product support does not include custom implementation, device repair, third-party subscription costs, legal or financial advice, or ongoing consulting unless those services are explicitly included on the product page or agreed in writing.

Support is designed to verify delivery, restore access where appropriate, and clarify documented product use. Requests outside that scope may be offered a separate paid review or custom-engagement path.

Contact

crossingkey.intelligence@gmail.com
Include Support Request and your order number in the subject line.