Contact information
Contact Us
Effective Date: July 6, 2026
CrossingKey Intelligence is committed to providing timely support and assistance regarding our software, digital products, services, and customer inquiries.
Customer Support
If you have questions about an order, product access, licensing, technical support, billing, or general inquiries, please contact us using the information below.
Business Name: CrossingKey Intelligence
Email: navigator@crossingkeyintelligence.com
Support Hours
Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)
Requests received outside of normal business hours will be addressed as soon as reasonably possible.
Response Time
We aim to respond to all inquiries within 1–2 business days. Response times may vary during holidays or periods of high support volume.
Before Contacting Support
To help us resolve your request as quickly as possible, please include:
-
Your full name.
-
Your order number or purchase receipt (if applicable).
-
The email address used for your purchase.
-
A detailed description of your question or issue.
-
Any relevant screenshots or error messages.
Business Inquiries
For partnership opportunities, licensing inquiries, media requests, or other business-related matters, please contact:
Email: founder@crossingkeyintelligence.com
We appreciate your business and look forward to assisting you.